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RETURN, CANCELATION, WARRANTY, AND SHIPPING POLICY

PLEASE READ ALL WARRANTY AND RETURN/ CANCELATION POLICIES PRIOR TO ORDERING

BY PLACING YOUR ORDER, YOU AGREE TO THESE TERMS AND POLICIES

MANY ITEMS ARE SHIPPED FROM MANUFACTURE OR FROM A DISTRIBUTOR IF WE DO NOT HAVE ITEM IN STOCK.  PLEASE CONTACT US TO VERIFY STOCK & AVAILABILTY BEFORE PLACING ORDER.

 ITEMS CAN TAKE IN MANY CASES MONTHS TO BE COMPLETED AND BE READY FOR SHIPMENT !

We are also at the mercy of the information we receive from manufactures and distributors, All dates are estimates and are not in no way shape or form a guarantee. 

 

RETURNS / REFUNDS

 NO CREDIT WILL BE GIVEN ON ANY PARTS RETURNED WITHOUT AN APPROVED RA# INSIDE THE PACKAGE or ON THE PACKAGE YOU ARE RETURNING TO US.  YOU MUST CONTACT US PRIOR TO SHIPPING ITEM AS WELL

  1. RMA must be requested up to 30 days after the item is delivered. Any RMA requested after the 30 day cutoff will be declined.
  2. Item cannot be installed or attempted to be installed, and must be returned in perfect sellable condition in order to receive the full credit.
  3. Item must be received by us up to 10 days after the RMA is requested.
  4. Incorrect/damaged merchandise MUST be reported 3 days after receiving the item.
  5. Incorrect/damaged merchandise MUST be reported 3 days after receiving the item.
  6. All return merchandise must be insured for/or greater than the original purchase price at customer’s price to cover the entire contents of the products and packaging. Products damaged during the return ship process back to Rogue Offroad are the full responsibility of the customer and the shipping company in which the customer chooses.
  7. Any and all return requests will be handled at the discretion of Rogue Offroad
  8. All returns are subject to 25% restocking fee and freight/ shipping will not refunded. we do not pay or reimburse for return shipping.

CANCELED OR CHANGED ORDERS

 
  • Off-Road Bumpers, Fabricated and Custom Built parts : Aftermarket bumpers may not be returned, and bumper orders cannot be canceled once they're processed, same with custom built parts.
  • Special Order Items : Some items may be special order specifically for the customer’s vehicle.  These items generally require a deposit or paid in full.  Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable.  These special order items cannot be returned or resold.  Cancellations are not allowed on special order parts. 
  • All orders that are canceled before the package has been processed for shipment are subject to a cancellation fee of $25.00 or 15% whichever is greater.
  • Orders that are canceled after they are processed and packaged for shipment will be charged a credit card cancellation fee of $25 plus a 20% restocking fee.
  • Packages that are refused at the time of delivery will be charged a 25% restocking fee and all return shipping fees will be a customer expense.
  • Orders that need to be changed (excluding substitutions for back orders and orders that have not yet been processed) will be subject to a $25 intercept fee as well as an additional 24 hour order delay. The $25 intercept fee includes orders that have been built (coil overs), orders that are already on the table, orders that have been boxed, and orders that are on the pallet, orders that need to swap out payment methods etc.
  • Additionally, If the order has already shipped there will be a $15 fee for each box, as well as any shipping charges accrued.
  • In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, MST Motorsports shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. MST Motorsports shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, MST Motorsports will issue a refund to your card in the amount of the incorrect price
  • SHIPPING COSTS We have worked hard to try and provide accurate shipping cost information on items that do not qualify for free shipping. In many cases these rates can change due to the shipping industry and  increases and decreases from our shipping partners. IF you have any questions about shipping rates or costs please reach out to us before placing order.

 

BY CLICKING THE PLACE ORDER BUTTON YOU ARE AUTHORIZING THE ABOVE TOTAL TO BE BILLED TO YOUR CARD AND THE SALE IS FINAL, NO CREDITS OR CHANGES CAN BE APPLIED ONCE YOUR ORDER IS CONFIRMED.

 

WARRANTY

  • Manufacturers often have limited warranties on parts, and each manufacturer typically requires inspection of the defective part before repair or replacement.
  • If you do return a part for a manufacturer's warranty process, and that part is required to keep your vehicle operational, you will be responsible for the temporary replacement of that part. We strongly recommend that you keep your factory parts.
  • If you are outside of our 30-day return policy, but still under the manufacturer's warranty period, please contact the manufacturer directly. At that point, the product's manufacturer will solely be responsible for the warranty status and warranty approval of that product.
  • Some manufacturers require parts to be sent back for repair or service and will not send out replacements ahead of time.
  • Normal wear and weathering may not be covered under a manufacturer's warranty. Please check the specifics of your product's warranty ahead of time. Warranty is to the original purchaser and cannot be transferred
  • MST Motorsports will not warranty any product for:
    • Finish, Alterations, Modifications, Corrosion and/or improper installation.
  • MST Motorsports will not consider for warranty any product that has any signs of off road abuse or Racing.
  • MST Motorsports obligation under this warranty is limited to repair or replacement at MST Motorsports discretion. Any costs of removal and all shipping costs of defective parts back to us are not covered under this warranty and will be the responsibility of the purchaser.
  • MST Motorsports reserves the right to final warranty or Non warranty decisions on all products we sell.
  • MST Motorsports will not be liable for any special, direct, indirect, incidental, or consequential damages that might be claimed as a result of the failure of any part, including but not limited to claims for delay, loss of profits, use, time or labor.
  • Items that are subject to wear are not considered defective when worn and are not covered.
  • The proper fitment and application of all parts is the sole responsibility of the purchaser and installer regardless of any recommendation by MST Motorsports website, employee’s or any other online information.
  • We try to provide as much information as possible about products on our website, some of the information is provided by other manufacturers and we will not be held liable for the accuracy of such information, we do not guarantee all website information is 100% accurate. The information on the website is subject to change including the range of specifications without notice. Pictures are for illustration purposes only, the actual product may vary.
  • MST Motorsports assumes no responsibility for any damages, to person, property, or any other sort incurred as a result of the use, misuse, misunderstanding, inaccuracy or incompleteness of any instructions or the products to which they may directly or indirectly pertain.
  • All stated lift amounts are approximate and will vary between different years and models, due to variables we do not guarantee lift heights.

More information about Warranty can be found at the manufacturers sites. Here are a few links to a few of our top brands warranty pages:

SHIPPING

  • WE TRY OUR BEST TO SHIP ORDERS WITHIN 24-72 BUSINESS HOURS; MOST IN STOCK PARTS SHIP THE SAME DAY THAT THE ORDER IS PLACED IF BEFORE 2PM PST.
  • MST Motorsports will make NO guarantees on delivery date or shipping date regardless of shipping method selected. All shipping times do not include the day of the shipment, holidays, or weekends.
  • Some or all packages we ship may require a signature at the time of delivery. FedEx or UPS will make 3 attempts to deliver your package. If on the 3rd attempt no one is available to sign for the package, it will be returned to us. You will be responsible for all return shipping to MST Motorsports and any charges to re-ship the package back to you.
  • SHIPMENTS TO APO OR FPO ADDRESSES WILL HAVE TO BE COORDINATED BEFOREHAND IN ORDER TO CALCULATE TOTAL SHIPPING
  • We do take international orders and ship them from a separate warehouse which might take additional days to ship.
  • MST Motorsports IS NOT RESPONSIBLE FOR SHIPPING RATE CHANGES  AND WEBITES RATE CALCULATIONS. We have done our best at all times to provide accurate shipping information in regard's to pricing and cost. Unfortunaly  pricing and cost can change.  We are not in control of these changes these changes come from our shipping companies. IF YOU ARE UNSURE ABOUT PRICING PLEASE CONTACT US  BEFORE ORDERING ! info@mstmotorsports.com
***COVID 19  ***
To help reduce the spread of COVID-19, many of our customer service members are working remotely. Due to the unexpected massive surge in orders from government stimulus checks combined with remote customer service, response times are longer than usual.
 
Please, be patient and understand our customer service team is working as fast as possible to respond to emails, livechats, voicemails, and phone calls.
COVID-19 Delivery Times
With reduced staff at MST Motorsports and across the entire industry, combined with an industry wide surge in purchases, shipping times are longer than usual.
 
Please, be patient and understand our shipping team is working as fast as possible to get orders out the door and to you as quickly as possible.

LIMITATION OF LIABILITY

Installation of a lift kit or “lifting components” will raise the center of gravity on the vehicle which the kit/components are installed and they will make the vehicle more likely to tip over when turning, or when driving on sloping terrain. Wider wheels with more offset, and wider tires should be installed on any lifted vehicle to minimize rollover

The driver of any vehicle with lifting components/kits must drive the vehicle more carefully, and must avoid quick or sharp turns.

Installers, owners, and operators must follow instructions and warnings exactly to avoid damage to the vehicle, other property, or serious bodily injury or death to oneself or others

The user is knowingly modifying the suspension system of the vehicle in which any suspension modifications are made, and assumes liability for any damage it could cause.

Improper installation or misuse of products could result in property damage, injury, or death to the driver, passenger, or bystanders

MST Motorsports will not be liable for ANY damages resulting from, or caused by the installation of lift kits, or any other products sold.

NEW CAR WARRANTY INFORMATION

FEARS:

You want to upgrade your vehicle with aftermarket equipment, but you’re worried about putting the vehicle’s warranty at risk. It’s no wonder. How many times have you heard someone at a automobile dealership say that unless the dealer installs your aftermarket equipment you will automatically void your new car warranty? This common misconception has been repeated often enough to be widely believed – though it is completely false.

FACT:

Dealers don’t like warranty work, because it pays less than normal repair work. By promoting the myth that aftermarket equipment automatically voids warranties, some dealers avoid such low-paying work. Instead, they attempt to charge customers the prime service rate for work which is rightfully done under warranty.

THE TRUTH:

Most vehicle owners are not aware they are protected by federal law: the Magnuson-Moss Warranty – Federal Trade Commission Improvement Act of 1975. Under the Magnuson-Moss Act, aftermarket equipment which improves performance does not void a vehicle manufacturer’s original warranty, unless the warranty clearly and conspicuously states that aftermarket equipment voids the warranty. Most states have warranty statutes, as well. Which provide further protections for vehicle owners.

Most vehicle owners are not aware they are protected by federal law: the Magnuson-Moss Warranty – Federal Trade Commission Improvement Act of 1975. Under the Magnuson-Moss Act, aftermarket equipment which improves performance does not void a vehicle manufacturer’s original warranty, unless the warranty clearly and conspicuously states that aftermarket equipment voids the warranty. Most states have warranty statutes, as well. Which provide further protections for vehicle owners.

In other words, that means a dealer can’t wiggle out of his legal warranty obligation merely because you install aftermarket equipment. To find out if any aftermarket equipment automatically voids your vehicle’s warranty, check the owner’s manual. It is likely the language you are looking for appears under a heading such as “What Is Not Covered” Although the language seems negative, remember your vehicle manufacturer is simply saying he does not cover the aftermarket products themselves. He is not saying that the products would void the vehicle warranty.

VEHICLE DEALERS OBLIGATIONS:

Suppose your modified vehicle needs repairs while still under warranty. Without analyzing the true cause of the problem, the dealer attempts to deny warranty coverage. He made his decision simply based on the fact that you’ve installed aftermarket equipment – a convenient way to dodge low-paying warranty work.

An example of how ridiculous this can get is the man who was denied warranty coverage by a dealer on his power door locks, because he had improved his exhaust system! Sounds nuts? It really happened – because that man did not know his rights and challenge the dealer’s decision.

Fact: A dealer must prove – not just say – that aftermarket equipment caused the need for repairs before he can deny warranty coverage on that basis.

YOUR RIGHTS:

Point out to the dealer the provision of the Magnuson-Moss Act- Require that he explain to you how the aftermarket equipment caused the problem. If he can’t – or his explanation sounds questionable – it is your legal right to demand he comply with the warranty.

Fact: If you are still being unfairly denied warranty coverage, there is recourse. The Federal Trade Commission, which administers the Magnuson-Moss Act, monitors compliance with warranty issues. Direct complaints to the FTC at (202) 326-3128.

This is the actual language of the act:

No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade, or corporate name; except that the prohibition of this sub-section may be waived by the Commission if:

  • the warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and the Commission finds that such a waiver is in the public interest.

The district courts of the United States shall have jurisdiction of any action brought by the Attorney General (in his capacity as such), or by the Commission by any of its attorneys designated by it for such purpose, to restrain (A) any warrantor from making a deceptive warranty with respect to a consumer product, or (B) any person from failing to comply with any requirement imposed on such person or pursuant to this chapter or from violating any prohibition contained in this chapter.

— MAGNUSON MOSS WARRANTY ACT —

US Code – Title 15, Chapter 50, Sections 2301-2312

Legally, a vehicle manufacturer cannot void the warranty on a vehicle due to an aftermarket part unless they can prove that the aftermarket part caused or contributed to the failure in the vehicle (per the Magnuson Moss Warranty Act (15 U.S.C. 2302(C)) . For best results, consider working with performance-oriented dealerships with a proven history of working with customers. If your vehicle manufacturer fails to honor emission/warranty claims, contact EPA at (202) 260-2080 or www.epa.gov . If federal warranty protection is denied, contact the FTC at (202) 326-3128 or www.epa.gov .



To offer a safe and secure shopping experience,   MST MOTORSPORTS has established these online Policies for any user, viewer, or buyer at WWW.MSTMOTORSPORTS.COM.

Note:  Many parts are for off-road use only. As with any racing activity, there are risks at performance modifications. All installations are at the customers own risk. MSTMOTORSPORTS.COM holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using after market performance products. Some items listed are illegal in many states and only for racing vehicles which may never be used on a public highway.

Conditions of USE
Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.

All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of MST MOTORSPORTS or its suppliers/manufactures and is protected by U.S. and international copyright laws. All trademarks, service marks, and trade names of and related to MST MOTORSPORTS are proprietary to MST MOTORSPORTS. All other trademarks not owned by MST MOTORSPORTS or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by MST MOTORSPORTS.  Product information such as text, logos, and/or images used to promote products and/or the sale of products have been provided to MST MOTORSPORTS along with permission to use directly from the supplier or manufacture.  Any unauthorized use from other companies of the materials appearing on this site without written permission from the supplier and or manufacture may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. All software used on this site is the property MST MOTORSPORTS or its software suppliers and protected by U.S. and international copyright laws and may not be reproduced, modified, distributed, transmitted, or republished.

Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. MST MOTORSPORTS reserves the right at any time after receipt of your order to accept or decline your order for any reason. MST MOTORSPORTS reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and adjust your invoice accordingly. MST MOTORSPORTS may require additional verifications or information before accepting any order. Once you have placed a online, phone order, or other type of order with MST MOTORSPORTS, you have entered in a contract to purchase and your credit card will be charged immediately. Orders DO NOT always ship the same day. Please allow 24 hours for your order to ship. If you need priority delivery then please contact us by phone for immediate attention.

Because MST MOTORSPORTS reserves the right to accept or decline your order for any reason, typographical, product photo, and/or pricing errors that may occur do not entitle a customer to receive something from those errors.  MST MOTORSPORTS cannot be held responsible for honoring purchases caused by such errors and will simply take action to correct the error.  These errors are not a misrepresentation of a product, business, manufacture, or sale, but a error which MST MOTORSPORTS's responsibility is to correct the error.

Ordering Procedure
The import market we deal in is currently one of the hottest cars right now on the market. What does that mean to you as a customer, hard to get products. Parts turnover is quick. So when you order from us we put you in line to receive the product if it is not instock. Some specialty items may need to be ordered from overseas and can take 12-30 weeks for delivery. However if you order from us and a problem occurs, these are the steps to follow.

If you order a product, your credit card is charged immediately as stated above. We will notify you the status of the order and the product availability. If you choose to cancel the order after the same day we received or not during business hours when the order has been processed, a 5% cancellation fee will be charged and the remaining amount will be credited back to you.

An order that has shipped from our location or a supplier can not be cancelled, these are classified as returns.  Unfortunately once it has shipped restocking fees will apply if they are applicable.  Special order items, custom built items will not be able to be returned.  For this reason it is extremely important to check your invoice or order form. 

The Shipping Rates shown at time of checkout our dimensional rate only. If your shipment weight is to much then contact us for a shipping quote. If there is an error in the shipping rate quoted we will contact you and let you know of the changes. International orders(Outside the USA) are not automatically processed as we may require additional information from you.

If a product is ordered and not wanted, the UNUSED item can be returned for a 25% restocking fee.  Shipping is not refundable in either direction. All items wanting to be return MUST be reported within 30 days of the original invoice date. No items will be returnable after 30 days. All products shipped from the MST MOTORSPORTS warehouse are shipped via Fedex or Freight and require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. Fedex, UPS, and DHL have package pick up locations if you are unable to sign for the package.  If the package is returned to Vivid Racing or manufacturer, you will be responsible for the return shipping costs and pay a 25% restocking fee. These fees will be charged to your account on file. 

MST MOTORSPORTS DOES NOT REFUND SHIPPING CHARGES.  If you modify, install, or alter the item in any form, we cannot accept it as a return, will not cover any expenses related to the product or installation, and you maybe be required to purchase a replacement.

Please also see our full SHIPPING and RETURNS policies.

Special Order Items
Some items may be special order specifically for the customers vehicle.  These items generally require a deposit or paid in full.  Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable.  These special order items cannot be returned or resold.  Cancellations are not allowed on special order parts. 

Payment Terms
MST MOTORSPORTS accepts credit cards, Paypal, Paypal Credit, with appropriate billing and shipping addresses to be verified.  All orders are to be paid in full at the time of purchase unless we contact you otherwise. Prices and shipping cost is subject to change anytime because of exchange rates, shipping costs, manufacturer price changes, etc.

Warranty
All products come with the warranty that is applied directly by the manufacturer. Unless you purchase our extended warrantyMST MOTORSPORTS does not offer any of our own warranties and are not responsible for product failures or failures due to installation. Certain products are intended for race use only as suggested by the manufacturer and should be installed and set up by professional service centers ONLY. As stated above we are not responsible for shipping cost other then by our own mistake of incorrect shipping.  Any item that is altered or changed from its original state without the consent of the manufacture, will not be able to be returned or receive warranty support. The warranty of a product is facilitated by MST MOTORSPORTS, however we can only enforce the manufactures decisions.

By law, a dealership is not allowed to void a warranty based upon having aftermarket parts installed on a car. When you add an aftermarket part to the car, the aftermarket part will void the warranty of ONLY the stock part it is replacing. 

 

Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us via the Contact Us link.